Облако VPN
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Облако VPN Support

Русская версия

Contact us

We answer questions about how the app works. Servers and the subscription are provided by your provider: for payment, subscription period, speed and server availability, please contact your provider. If your subscription comes from the developer's subscription service and the device limit is reached, contact us with your device ID and we will free a slot in the device list.

What to include in your request

  1. Your device ID: Settings → «О приложении» (About) → «ID устройства (для поддержки)» (Device ID for support) → «Скопировать ID» (Copy ID). It lets us find your device's error reports. It is a random identifier and does not reveal who you are.
  2. The app version — shown in the same place, «О приложении» (About).
  3. What happened, when, and what message the app showed.

Do not send your subscription link: it contains your access token for the provider's servers.

How to add a subscription

  1. Get a subscription link from your provider (it starts with https://) or a server link (vless://, vmess://, trojan://, ss://, hy2://), or a QR code.
  2. Open the app and tap «Добавить подписку» (Add subscription) on the main screen (or Settings → «Добавить подписку»).
  3. Paste the link and tap «Добавить подписку» (Add subscription), or tap «Сканировать QR-код» (Scan QR code) and point the camera at the code.
  4. Tap «Включить VPN» (Turn on VPN). On the first connection iOS asks to allow adding a VPN configuration — tap Allow.

The app's interface is in Russian. To refresh the server list use Settings → «Моя подписка» (My subscription) → «Обновить данные» (Refresh). To change the link use Settings → «Изменить ссылку» (Change link); to delete it, Settings → «Удалить подписку» (Delete subscription).

FAQ

Does the app sell VPN access? No, there are no purchases in the app. Облако VPN is a client: it connects to the servers in a subscription from any compatible provider. The developer's company also runs its own subscription service; it is sold outside the app.

Which protocols are supported? VLESS (including Reality and XHTTP), VMess, Trojan, Shadowsocks, Hysteria2.

How do I delete my data? On the device — Settings → «Удалить подписку» (Delete subscription), or delete the app. On the developer's server, a device's data is deleted automatically after 180 days of inactivity, and earlier on request: contact us with your device ID. Account data of the developer's subscription service is deleted after the account is deleted in that service. See the Privacy Policy for details.

Documents

Developer: Professional Fabrication and Machine LLC, 16123 S Bud Broussard Rd, Prairieville, LA 70769, USA.

Professional Fabrication and Machine LLC

16123 S Bud Broussard Rd, Prairieville, LA 70769, USA